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Returns

Starting from March 1, 2024, we will adjust our shipping and return policy with the aim of promoting more conscious shopping and reducing our ecological footprint.

 

This will mostly have consequences for our customers in the Netherlands, Germany, Belgium, and Luxembourg, concerning the return policy, as we will no longer offer free returns. Please review the instructions below on how to proceed with your return.

 

CONDITIONS

 

Please make sure that you meet the return conditions, otherwise we will be unable to accept your returned item. Items that are not returned in line with our policy will not be accepted and will be sent back to the customer.

 

·      You can return an item within fourteen days of receiving your order.

·      Please make sure that all returned items are sent in perfect condition, unused, and with all the HUMANOID labels still attached.

·      Items bought from the webshop cannot be exchanged in other stores.

·      If any information is missing, this may cause a delay in processing your returned item. 

·      HUMANOID is not responsible for any damage, loss, or theft of returned items.

·      The conditions of return also apply to SALE items.

 

RETURNS EUROPE

Please fill in the reason for return on the return form included in the package and include it in the return shipment.

 

Choose a carrier of your choice to return the package. We recommend requesting a shipping receipt. The costs for returning orders are the responsibility of the customer.

 

Send the return to:

HUMANOID

Edisonstraat 78

6902 PK Zevenaar

The Netherlands

 

You will receive a confirmation by email once we have received your return in good order. Within 14 days after it has been processed, you will receive the refund to your account.

 

 

RETURNS OUTSIDE EUROPE

The costs for returning orders are borne by the customer. Please keep in mind this includes taxes and duties.

 

Please follow the steps below to return an item: 

 

Step 1. – Log into your account page on www.shophumanoid.com/account

 

Step 2. – Go to 'My orders' and select the order you'd like to return. Then click VIEW/RETURN.

Step 3. – Select the items you'd like to return and state your reason for returning them.

 

Step 4. – Print the returns form and the 'Export Invoice for Returned Goods' file and send these along with the items you wish to return (in the original packaging). Only unused items with the tags intact will be accepted. Please hand the 'Export Invoice for Returned Goods' to your chosen carrier separately.

 

Step 5. – Cover the address label on the package. 

 

Step 6. – Make sure the package is securely sealed and returned to us within 14 days.

 

Step 7. – Schedule a pick-up appointment with your carrier of choice to return your package.

 

You will receive a confirmation by email once we have received your return in good order. Within 14 days after it has been processed, you will receive the refund to your account.

 

 

EXCHANGES

Unfortunately, it is not possible to exchange items through the webshop. However, you can reorder items to make sure they are shipped to you as quickly as possible.

 

DAMAGED ITEMS

An item is classed as faulty or damaged if it is already faulty or damaged when you receive it. In that case, it can be returned and the cost of the item will be refunded. Please specify what is wrong with the item when returning the item. The customer service team will do everything it can to find an appropriate solution.

 

REFUNDS

Your returned item will be processed within one to five working days after we have received it. You will be sent a confirmation e-mail about this. De Nederlandse e-warehousing takes care of returns.

 

You will receive your refund within 14 working days after we have received your returned items. It may take a few more working days for your bank to process this transaction. The amount is always refunded to the same account that was used for the payment.

 

RETURNING A PURCHASE PAID FOR WITH A GIFT VOUCHER OR STORE CREDIT

Return Policy

For the return of items purchased with a gift voucher or store credit, the general return policy applies.

 

Refund Process

Within 1 to 5 business days of receiving your return, the return will be processed. You will receive a confirmation email for this. The handling of returns is managed by Dutch e-warehousing.

 

 

Within 14 business days of receiving the return, you will receive a new gift voucher or store credit from our customer care team, equivalent to the purchase amount of the returned item.

 

For contact info click here
For payment info click here
For delivery info click here
For giftcard info click here
For sizeguide info click here