The HUMANOID customer service team is happy to answer all your questions. We can be contacted Monday to Friday from 09:00 AM to 5:00 PM.
We are closed on
Christmas (December 25th & 26th)
New Years Day (January 1st)
We will gladly assist you with...
• Advice on sizes
• Detailed product information
• Questions about exchanges and returns
• Placing an order
HUMANOID customer service: firstname.lastname@example.org
Questions about your shipment, deliveries, returns and refunds: email@example.com
T: 0031(0) 316 582 100
We accept payments through Ideal, Mistercash, Sofort banking, Multisafepay Wallet, Visa, Mastercard and Paypal.
Payments are handled by Multisafepay.
In case your payment failed, please log in to your account and click on the payment link next to the order information.
HUMANOID giftcodes can be entered at checkout.
All prices are in euro’s, including Dutch VAT at 21% and exclusive shipping costs.
Customers outside EU please note:
Prices for countries outside EU are VAT-free. You can be charged with import duties or local sales taxes. The amount is approx. 12%-14% of the total amount including shippingcosts, and will be collected by the UPS driver.
If a delivery is rejected by the customer, the customer is responsible for any costs made. Import duties and local taxes are handled and determined by local custom authorities, HUMANOID is not responisible for this.
Please note that the prices are based on your shipping destination and reflect local market pricing. Changing your region may also influence delivery time and shipping costs.
Is your country not in the list? Please contact firstname.lastname@example.org for more information on shipments to your country.
After we receive your order we send a confirmation e-mail. When you receive this e-mail, we have received your order in good order.
The order will also appear on your account page. In case the payment failed, you will also find a payment link on the account page.
Orders with only HUMANOID items that are ordered and paid on workdays before 3 pm will be shipped the same day.
Orders with items from other brands will be shipped within 1-3 workdays.
You will receive a track&trace number as soon as your order has been shipped. You can also follow the shipment on your account page.
Shipments and returns are handled by De Nederlandse e-warehousing (+31 (0) 316 582100 | email@example.com).
UPS delivers orders on workdays. The estimated delivery time will be displayed in the shoppingbag.
Most shipments within The Netherlands, Belgium and Germany arrive the next workday after shipment. The exact delivery time is displayed in the shoppingbag.
If you believe the shipment is delayed plaese contact firstname.lastname@example.org.
Free UPS STANDARD SHIPPING for orders over 200,- (only available within European Union).
Free UPS EXPRESS SAVER SHIPPING for orders over 800,-.
Other shippingcosts are calculated in the shoppingbag. Shipping from The Netherlands.
return or exchange
Returns are possible within 14 days after delivery, please follow the steps:
Select the articles and the number of articles you want to return.
Choose UPS or other carrier (customers outside Europe please choose UPS).
Click on ADD PICK UP to arrange a pick-up with UPS.
Print your returnform. Page 1 goes in the box, on this page you will also find the shippingcosts. These costs are on expense of the customer and will be deducted.
The 2nd page contains the UPS barcode and/or the address label. You can stick it to the outside of the box or envelop.
Customers paying with mistercash please fill in additional info: IBAN number | SWIFT code | Name Bank | Place Bank.
Customers outside EU will also receive an "Export invoice for returned goods", which will automatically be added to your returnform, please hand these over to the UPS driver.
ABOUT THE PICK-UP WITH UPS:
You can have the parcel picked up at your home or at another address. Arrange or view the pick-up on your account page. Or call UPS customer service (www.ups.com)
When you have choosen to ship with another carrier, arrange the shipment with trackingnumber.
If you want to cancel or change the pick-up, please contact UPS customer service (www.ups.com)
When you are shipping from outside EU, please ship with UPS and print the requested return forms, these will include the EXPORT INVOICE FOR RETURNED GOODS(3x) which you can hand over to the UPS driver.
YOU ARE DONE! WE DO THE REST:
Within 3 workingdays after receiving your returned goods, we will process the return, and you will receive a confirmation e-mail.
Returns are handled by De Nederlandse e-warehousing (+31 316 582100 | email@example.com).
We will refund the money within 3 workdays after receiving your return. When the money is refunded by us you will receive a second confirmation email. After that it can take a few days before the transaction is completed by the bank. We will always refund the money to the same bankaccount or creditcard as which you paid with.
THESE ARE THE RETURN CONDITIONS:
Returning items is possible within the approval period of 14 days.
Returning articles occurs at the customers expense, the UPS costs are mentioned on the returnform, other shipmentcosts are paid by the customer.
With the UPS trackingnumber you can check when the parcel has arrived at our warehouse.
When you choose to ship with another carrier, please send with trackingnumber.
Items bought in the webshop cannot be exchanged or returned at the shops.
The return conditions are valid for sale items as well.
The articles much reach us in perfect condition and with all labels still attached, otherwise we will not refund the amount.
Please follow the return procedure, otherwise your returns cannot be accepted or delayed.
HUMANOID is not responsible for any damage, loss of theft of the returned goods.
In case of returns from outside European Union; HUMANOID will not refund international duties and taxes.
For more information on reclaiming international duties and taxes, please contact your local customs bureau.
Do you wish to change an article for another size or color?
You can return the wrong article within 14 days, with the normal return procedure.
Please place the new order as usual, but skip the actual payment (click away the pop-up screen).
Exchanges of same articles are free of charge. You don't have to pay for this new order, so in case shippingcosts are mentioned, they will not be charged. (only when you send back by UPS)
Write in the comments section on the returnform that it is an exchange, mention the new Order ID,
SEND AN EMAIL to firstname.lastname@example.org in which you mention the return ID and the new order ID.
When we receive the return, we will ship the new order.
In case of complaints or wrong delivery please contact email@example.com first.
orders outside EU
Customers outside EU please note:
Prices for countries outside EU are VAT-free. You can be charged with import duties or local sales taxes. The amount is approx. 12%-14% of the total amount including shipping costs, and will be collected by the UPS driver. Orders under the €600,00 (or a total that is not higher than $800,-) to the USA are free from import duties.
If a delivery is rejected by the customer, the customer is responsible for any costs made. Import duties and local taxes are handled and determined by local custom authorities, HUMANOID is not responsible for this.
Rules on import of goods may vary by country.
In case of returns, webshop HUMANOID cannot return the import duties and local taxes, as they are collected by the local customs.
The delivery time is displayed in the shoppingbag.
SIZE GUIDE WOMENSWEAR
To help you find the right size for your HUMANOID items, the table below shows the conversions of international sizings.
HOW TO MEASURE
Measure over the fullest parts of the bust across the shoulder blades.
Measure around the fullest part of the hip, approximately 20cm below the waist.
Measure around the narrowest part of the body.
SIZE GUIDE FOOTWEAR
To help you find the right size, the table below shows the conversions of international footwear. Some brands may vary from these measurements but you can still use them as a guide.
|cm||23,0 – 23,5||23,6 – 24,2||24,3 – 24,5||24,6 – 25,3||25,4- 25,9||26 – 26,4||26,5 – 27|
|inches||9,05 -9,25||9,29-9.53||9,56- 9,64||9.68 - 9,96||10 - 10,19||10,23 - 10,39||10,43 - 10,63|
Surprise your friends or family with a HUMANOID webshop gift card!
Gift cards can be purchased in any amount. This gift card is a voucher designed by HUMANOID that contains a unique code. The recipient can enter this code during the ordering process when asked for the discount code on the checkout page. We can either send the gift card by e-mail or send it nicely wrapped in the post.
To order a gift card, please send an e-mail to: firstname.lastname@example.org.